General Terms & Conditions

 

General

I am not keen on overly complicated and legalistic terms and conditions, but there are a few things that I need to lay out here briefly and clearly to ensure transactions run smoothly.

If you have any questions about any of these points please contact me and I will be pleased to assist.

 

Copyright

Copyright remains strictly with the artist Della Marie Barker. All rights reserved.

 

Trademarks

Please be advised that Art4Children by Della Marie Barker and my DMB logo are registered trademarks and may not be used or reproduced in any way or for any reason.

 

Complaints

Customer satisfaction is the most important thing to me and I work very hard to achieve this however, I recognise that occasionally things may not go quite as we would wish. If at any time you have cause for dissatisfaction or complaint about any of my goods or services then please let me know as soon as you can and I will do my best to resolve the situation.

 

Cancellations, returns and refunds - UK internet/mail/phone sales

If you wish to cancel or change your order please advise me at the earliest possible opportunity. If having received your order you wish to return it for a refund you must advise me within seven days of receipt, then a refund of the purchase price and the original delivery charge will be made within 28 days. The items must be returned to me in original condition within 21 days of receipt, and the return delivery fee must be paid by you. It is your responsibility to ensure that returned items reach me in ''as new'' condition, and I advise you to send any returns via a tracked and insured delivery service.

 

Damage in transit

On rare occasions items may arrive that have been damaged in transit. If possible, please reject them as damaged and ask the driver to return to sender. If for some reason this is not possible please call me so I can help resolve the situation. In all cases I will require digital photographs of the damage to the item/s and packaging.

 

Further conditions

Please be advised that the information on my privacy policy, copyright, delivery and returns policy pages also form part of your contract with me.

 

 

Print Print | Sitemap
© Della Marie Barker. All rights reserved.